Delivering for Our People

Our colleagues are the foundation of our business. They deliver for our customers, execute against our strategy and are key to our ongoing success. It is critical that we continue to support their development.

Delivering for our People

We have set out the initiatives we have in place to support engagement, diversity, equity and inclusion across our Group.

Our commitments
Engaging for success

Our vision is that all our colleagues are highly engaged, as they drive the success of our businesses and the Group. Our colleagues have great technical expertise and in-depth knowledge of their customers and markets. Engagement helps us to retain that talent and nurture the unique culture that supports our success. 

Targets and Performance

FY30 target: maintain engagement above


FY23 Performance

80 %

FY22: 79%

Colleagues who feel empowered to do their job

88% %

FY23 colleague engagement survey

In 2023, we surveyed our colleagues across the Group for the third time, maintaining our high response rate of 86%. Overall engagement increased from 79% to 80% There were some areas of particular success - 88% of colleagues reported feeling empowered to do their job. This was further supported by high scores relating to our culture of teamwork and collaboration. 

Our ongoing focus
  • Continue to strengthen communication ties
  • Ensure colleagues have access to the learning and progression opportunities that come with a growing business
  • Implement engagement action plans that have been co-created with colleagues following the engagement survey
For all our people

We want to build a diverse workforce, where every colleague can bring their full selves to work and fulfil their potential. Being a diverse, inclusive and equitable Group allows us to recruit, support, retain and engage the best talent. As an international Group of businesses, we operate across multiple sectors and end markets.

Proactively engaging, educating and empowering our colleagues in order to become more diverse, inclusive and equitable is an exciting opportunity. We are committed to continuously improving our culture in order to create a workplace that allows all our colleagues to thrive. 

Targets and Performance

FY30 target: female representation in Senior Management Team


FY23 Performance

28 %

FY22: 27%

Diversity and inclusion is a competitive advantage that can help our businesses grow. We have set an ambition that all our colleagues feel able to bring their full selves to work, fulfil their potential and benefit from working as part of a diverse team. We recognise that we have more to do to drive diversity across our senior team and have set a target of 40% female representation within our senior management team by 2030.

We have conducted listening groups with over one hundred women across our businesses to heir their first hand experiences and insights. As a result we launched a global Women in Leadership programme.  We have also partnered with 'Mentor Mums' in the UK to enhance our support and coaching for mothers returning to the workplace. 

Our Focus Areas

Our People

We are building an engaged and diverse workforce, who can reach their full potential as part of Diploma

Doing Business Responsibly

Ensuring the highest standards of ethics, safety and conduct across our Group

Our Environment

We are delivering against our net zero ambitions and positioning the Group to contribute positively to a low-carbon economy